Product design lead at KPMG UK, growing the design function and exploring AI-assisted product development.

Leading and growing a product design team within KPMG UK's Tax Technology practice. Setting the design direction across a portfolio of internal and client-facing products, embedding design thinking into engineering workflows, and championing AI-assisted development to accelerate delivery.

Established and grew a product design function from the ground up, introducing a design system that reduced handoff time by 66% and accelerated product launches by 75%. Drove a 75% improvement in launch speed and reshaped the experience across the entire product suite into a cohesive, modern standard.

Standardised our client onboarding to simplify processes and serve a wider audience. Led the design and delivery of a digital service portal which guides our servicing teams through the onboarding processes, integrating with our CRM - MSDynamics, reducing admin and ensuring data accuracy and improved client management. Boosted team morale and knowledge sharing through a bi-weekly skill share program.

Delivered on multiple projects like the Savings Comparison Tool and revamped Clubcard & Travel Money features, making financial decisions easier for millions. Championed a database solution saving content creators an hour per rate change, and streamlined teamwork for faster product delivery.